Shipping & Returns

  • SHIPPING:

    * Les Monts offers complimentary shipping on all orders.
    * Most orders deliver in 1-4 business days.
    * Excluding holidays, all shipments are mailed Monday through Friday.
    * Orders ship from our New York City warehouse within 24-48 hours of purchase.
    * Overnight orders must be placed no later than 2:00pm EST to qualify for next day delivery. Orders placed after 2:00pm EST will ship the following business day.
    * Les Monts is not responsible for unanticipated shipping delays i.e. inclement weather. Uncontrollable shipping delays will not result in a refund of shipping costs.

  • RETURNS:

    * Les Monts offers complimentary returns on all items. To request a return label, please email us at orders@lesmonts.com - please include your order # in the subject line of your email.
    * Returns must be requested within 10 calendar days of initial delivery.
    * Any items you wish to return must be sent back to our New York City warehouse within 10 business days of receiving your return label.
    * After 10 calendar days, Les Monts products are ineligible for return.
    * Products must be returned in their original condition with no signs of wear and tear to qualify for a refund.
    * Les Monts is proud to offer handcrafted products, made with meticulous quality and care. We ask for your effort and consideration when returning our products to prevent damage during transit.
    * When returning your items, please include your order invoice in a carefully sealed box. You may use the original box or alternative boxing, so long as the contents are padded and protected.
    * Full set of packaging must be included in return to qualify for a refund.
    * Returns are processed within 3-5 business days of receiving returned merchandise.

  • REFUNDS:

    * Refunds will be issued to the original form of payment, upon receipt of your returned merchandise.
    * You will receive an email confirmation once your refund has been issued.
    * Please allow 7-10 business for refund credit to your post to your account.

  • EXCHANGES:

    *Les Monts is able to offer exchanges on unshipped orders. Please email orders@lesmonts.com to request an exchange on an
    unshipped order.
    *If you wish to exchange an item that has already shipped, please adhere to the following:

    - Request a return label by emailing us at orders@lesmonts.com - please include your order # in the subject line of your email.
    - Return original item using the protocols listed above.
    - Place a new order.
    - We will process your return within 3-5 business days of receiving returned merchandise.
    - Please allow 7-10 business for refund credit to your post to your account.

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*For assistance with shipping, returns, refunds, or exchanges,
please feel free to email us at orders@lesmonts.com.

We’re here to help:
Monday - Friday; 9:00am to 6:00pm EST.